Prefect reorganizes office citizenship

New organization for the office of the Prefecture Italian citizenship.

This was decided by the Prefect Louis Varratta after the reservation service via the internet did not yield the desired results.

Last March, in order to avoid long waits telephone users to have a contact with the operators, was activated an online service on the web page of the prefecture, through which attach directly appointments to submit applications.

The increasing number of foreigners interested in acquiring the citizenship has led, however, to run out quickly placed on the online calendar, with the consequence that unfortunately were not reduced waiting times to obtain the desired interview.

The situation has also led to complaints from some users and consumer groups.

The new organizational measures ordered by the Prefect involve the expansion of the office with a larger number of clerks to front office, grazie ai quali dal 1 dicembre saranno disponibili molte più date per prenotare online l’incontro.

In addition to, from now on, the questions will again be sent by post, although it is preferable to book your appointment via internet, service that is still active.

The experience of recent years has taught us that in fact the direct contact between foreign and operator is often necessary to successfully start the practice: most of the applications received by mail are incomplete, and help the employee is required to make it clear to you what and how to do.

The call center phone 055/27.83.635 work every day, Monday to Friday, with orario 9-12, whereas before it was only open two hours to two days a week.

In più, for those who have documents to expire will be able to write to the dedicated email immigrazionebis.pref_firenze@interno.it to get an appointment faster.

Il Prefetto Varratta ha spiegato che questo è “un grosso sforzo organizzativo con il quale siamo convinti di migliorare il servizio. We must not forget that there is also an activity that requires a lot of back-office staff. Despite the complexity of compliance, however, so far we have always closed the investigation of claims within the time prescribed by law ".

Michael Lattanzi

By the number 40 – The Year of 19/11/2014